REFUND POLICY

  1. To make the reservation of excursions or services contracted with us, the client will make a deposit of 25% of the total contracted service to be provided on the agreed date.

At the time of the excursion, the client will pay the remaining 75%.

The client may make cancellations up to 24 hours before the excursion or contracted service.

  1. If the client decides to cancel his reservation, the deposit return policy will be as follows:
    • If you cancel your reservation 30 days before of the execution of the excursion or contracted service, 100% of the deposit made will be returned.
    • If you cancel your reservation between 15 days before and up to 48 hours before of the execution of the excursion or contracted service, 50% of the deposit made will be returned.
    • After 48 hours before the excursion or contracted service, the deposit made is not returned and you will lose it.
    • If for reasons of force majeure or weather, beyond our control, naturacavall.com is forced to cancel the excursion or service contracted on the reserved day, the client will be given the option to change the date of the excursion, service or reserved route, for another of those offered by naturacavall.com without losing the deposit made.

In these cases, the new route, excursion or service will be offered subject to the existing availability in our calendar and program.

If there are differences between the price of the first canceled service and the one definitively offered, the first deposit will be on account of the definitive price of the service performed.

ENCUENTRANOS EN

Diseminado Poligon 02, 66, 07500 Manacor, Illes Balears